Welcome to Office Heroes User Security & Awareness. Empowering your team and protecting your business from phishing, account compromise, and online threats.
What Happens Next #
- Security Training & Simulations: Your team will receive a welcome email with instructions for online security awareness training and regular phishing simulations.
- Dark Web Monitoring: We monitor your business email domains for leaked credentials on the dark web. If we find a risk, you get a confidential alert and clear advice.
- Email Security: All company email is protected by advanced filtering to block phishing attempts and suspicious messages before they reach your inbox.
- Account Monitoring: Monitoring availability depends on the cloud services configured and included in your agreement. We’ll confirm the covered services and alert process during onboarding.
- Automatic Account Protection: If a SaaS account is compromised, our system can lock the account to prevent unauthorized access.
- Microsoft 365 Backup: Available through x360Cloud only where deployed. Covered workloads and restore options depend on your configuration. Endpoint-device and Entra configuration backup are not included.
- Process Automations: Onboarding and offboarding are streamlined with automated workflows, making staff changes and security alerts seamless.
What to Expect on Your First Day #
- Users will receive an invite to complete their first security awareness course.
- Some team members may receive a simulated phishing email to practice safe behaviors.
- Your company email will start receiving protection from phishing and impersonation.
- If any company account is found on the dark web or at risk, you’ll get a confidential alert.
- SaaS backup and monitoring start in the background—no extra steps required for your team.
- No disruption to your daily work—training and alerts take just a few minutes.
Frequently Asked Questions (FAQ) #
What does email security mean for my business? We automatically filter out suspicious emails, phishing attempts, and impersonation threats before they reach your team, reducing the risk of a security breach.
What is account monitoring? Monitoring availability depends on the cloud services configured and included in your agreement. Ask Office Heroes to confirm which services and alert types apply to your organization.
How does account locking work? If a SaaS account shows signs of compromise, our system can automatically lock the account and notify you, limiting damage and protecting your data.
Is my company data backed up? Yes. All company email, files, and shared data are backed up automatically. If you ever need to recover anything, just contact us.
What if I have questions or spot a suspicious email? Forward suspicious messages to clientcare@office-heroes.com or contact us through your client portal. Our team will review and advise.
What do I need to do? Complete the security awareness training when invited, and keep an eye out for phishing simulation emails and security alerts. Everything else runs automatically.
Why Choose Office Heroes User Security & Awareness? #
- Reduce risk of phishing, fraud, and account compromise
- Meet compliance and security training requirements
- Ask whether Microsoft 365 backup is deployed for your organization and which data can be restored
- Get proactive alerts and help—fast
Need Help? #
Contact our security team at clientcare@office-heroes.com or through your Office Heroes client portal.
Thank you for partnering with Office Heroes to keep your business secure.
