This guide describes Microsoft 365 data backup where it is deployed for your organization. Covered workloads and restore options depend on your configuration. This service does not back up endpoint devices or Entra configuration.
What Happens Next #
1. Automated Setup #
If Microsoft 365 backup is included and deployed for your organization, Office Heroes will coordinate any required setup with your designated administrator.
2. Full Data Coverage #
Microsoft 365 backup coverage and schedule depend on your organization’s deployment:
- Microsoft 365: Exchange, OneDrive, SharePoint, Teams
Backups are performed cloud-to-cloud, without affecting performance or requiring any user intervention.
3. Monitoring and Alerts #
We continuously monitor backup health through our integrated RMM and SOC systems. Alerts are escalated automatically, and our support team resolves issues before they become risks. All activity is logged and auditable for compliance purposes.
What to Expect on Your First Day #
- You will receive a confirmation email when the initial setup is complete.
- Your first full backup will begin immediately with no disruption to your workflow.
- If additional permissions or administrator access is needed, we will contact your designated IT or compliance contact.
- Backups will run automatically and silently in the background moving forward.
Frequently Asked Questions #
What is backed up?
Microsoft 365 data is backed up only where x360Cloud is deployed for your organization. Covered workloads and restore options depend on your configuration and service agreement.
How often are backups run?
Backup frequency depends on the Microsoft 365 backup deployment for your organization. Contact Office Heroes to confirm the applicable schedule.
How long is data retained?
Retention depends on your organization’s backup configuration and agreement. Contact Office Heroes to confirm your retention terms.
How do I request a restore?
Submit a support request through the Office Heroes support portal or email clientcare@office-heroes.com. Restore options and timing depend on the covered data and your service agreement.
Is any software required?
No. Our backups are fully cloud-native and require no local software installation.
Is my data secure?
Yes. All backups are encrypted (AES-256) at rest and in transit, and stored in secure, ISO 27001-compliant data centers. Only authorized Office Heroes personnel and designated client contacts can request or access backup data.
Will this affect Microsoft 365 performance?
Where Microsoft 365 backup is deployed, backup operations are cloud-to-cloud. Contact Office Heroes if you have questions about your configuration.
How do I get help?
Email us at clientcare@office-heroes.com or submit a ticket through your Client Portal. Our support team is available to assist with restores, retention policy changes, or compliance reporting.
Compliance and Framework Alignment #
Office Heroes Cloud & SaaS Backup supports compliance requirements for the following frameworks:
- FTC Safeguards Rule §314.4(c)(6): Secure data retention and disposal
- HIPAA Security Rule 164.308(a)(7): Data backup and contingency planning
- NIST SP 800-171 3.6.1: Incident response and backup assurance
- GLBA / FFIEC: Continuity planning and audit preparedness
Our service is part of the Guardian Tier, ideal for businesses needing foundational data protection with compliance alignment.
Why Choose Office Heroes #
- Cloud backup configured for the services included in your plan
- Zero impact on user performance or productivity
- Audit-ready reporting and backup logs available on request
- Restore availability and timing depend on the covered data and your service agreement.
- Integrated into your broader compliance and cybersecurity framework
Need Help? #
For support, contact us at clientcare@office-heroes.com or submit a request through your Office Heroes Client Portal.
Thank you for trusting Office Heroes to protect your cloud data.
