Part of Endpoint Security & Computer Protection (Powered by Guardian)
Advanced Web Filtering:
Most cyberattacks start with a single bad click. With Guardian’s advanced web filtering, you can block unsafe websites, phishing pages, and inappropriate content—protecting every device, anywhere your team works. Web filtering leverages DNS technology to prevent risky browsing whether your staff is in the office or remote.
Advanced Web Filtering for Modern Business Security #
Most cyberattacks begin with just one bad click. That’s why Endpoint Security & Computer Protection—powered by Guardian—includes advanced web filtering to keep your business safe and your team productive, wherever they work.
Guardian’s web filtering blocks unsafe websites, phishing pages, and inappropriate content on every protected device, whether your staff is in the office, remote, or on the go. By controlling internet access at the DNS level, you dramatically reduce the risk of malware infections, ransomware, data loss, and accidental policy violations.
With the Office Heroes Portal, you have the power to:
- Instantly block dangerous or distracting sites,
- Allow access to trusted resources,
- Monitor real-time internet activity by user or device,
- And ensure your filtering policies align with industry regulations like FTC Safeguards, HIPAA, and GLBA.
Internet filtering supports more than security, it protects productivity, compliance, and peace of mind.
This guide will show you step-by-step how to monitor, customize, and troubleshoot your web filtering policies using the self-service Office Heroes Portal. Whether you need to whitelist a business tool, block risky content, or generate an audit report for compliance, you’ll find the answers here.
Why Use Advanced Web Filtering? #
Block Threats Before They Start:
Guardian’s DNS and web filtering proactively stops dangerous websites, phishing attempts, and inappropriate content—on every device, in or out of the office.Anywhere, Anytime Protection:
No matter where your team is working, your filtering policies travel with them. Every device is covered, even outside your physical office network.Easy Compliance:
Stay audit-ready and compliant with frameworks like FTC Safeguards, HIPAA, and GLBA. All internet activity is tracked and filter changes are logged for full visibility.
Key Features at a Glance #
- DNS/Web Filtering: Blocks known malware, phishing, and unsafe sites at the network level—before threats reach your users.
- Real-Time Monitoring: View internet usage and filter activity by user, device, or group instantly.
- Custom Whitelists & Blocklists: Allow or block any website, with wildcard options to cover all domain variations.
- Flexible Controls: Instantly update filtering rules through your Office Heroes Portal.
- Audit Logging: Every action is logged to support security and compliance investigations.
- Seamless Remote Coverage: Filtering works on all protected endpoints, wherever your team works.
- Support Built-In: Fast access to help, best practices, and compliance resources from your portal’s Support Center.
Step-by-Step: Managing Internet Filtering in Your Office Heroes Portal #
Step 1: Log In to the Office Heroes Portal #
- Go to https://portal.office-heroes.com/app/usage/internet
- Enter your Office Heroes username and password.
- If you have trouble logging in, contact your company admin or reach out to clientcare@office-heroes.com.
Step 2: Access the Internet Usage Dashboard #
- After logging in, you’ll land on the Internet Usage dashboard.
- Here, you can:
- See real-time internet activity for all users and devices.
- View which websites have been allowed or blocked by your current filtering policies.
- Filter activity logs by user, device, department, or date to drill into specific incidents or trends.
Step 3: Search for a Website in the Logs #
- Use the search bar or activity logs to find the website (domain) you want to allow or block.
- Review whether it was blocked or allowed according to your policies.
- Click on the domain name to view more details if needed.
Step 4: Add a Domain to the Whitelist or Blocklist #
- If you want to allow a blocked site (whitelist) or block a permitted site (blocklist):
- Click the “Allow” or “Block” option next to the domain in your logs.
- For advanced controls, click Manage Lists to access your allow/block lists.
- Best Practice: Add both
domain.comand*.domain.comto make sure all versions (like subdomains) are covered. - Note: Changes usually take effect within 2–5 minutes across all protected devices.
Step 5: Confirm and Test Your Changes #
- Refresh your browser or revisit the Internet Usage dashboard to see updated filtering results.
- Test the website from a user device to confirm the new rule works as intended.
- Use the logs to verify the action (blocked/allowed) is now listed as expected.
Step 6: Monitor and Audit Filtering Activity #
- Regularly review activity logs for risky or suspicious behavior.
- Schedule periodic reviews to ensure your filtering policies stay aligned with business needs and compliance requirements (FTC Safeguards, HIPAA, GLBA).
- Download or export logs for audits or compliance documentation, if needed.
Step 7: Get Support When You Need It #
- Click the Support tab in your portal for help articles, live chat, or to open a support ticket.
- Access the Support Center for FAQs, compliance guides, and best practices.
- For urgent issues, use the phone or email in your portal footer to contact the Office Heroes support team directly.
Tips & Best Practice #
- Use wildcard entries (e.g.,
*.domain.com) for comprehensive coverage. - Limit who can change allow/block lists to trusted administrators.
- Review and update your filtering policies at least quarterly for ongoing compliance.
- Log all changes for audit readiness.
Ready to get started?
Log in to your Office Heroes Portal and take control of your organization’s web security!
Frequently Asked Questions #
DNS Filtering #
What is DNS filtering?
DNS filtering is a cybersecurity technology that blocks users from accessing malicious or inappropriate websites by screening web traffic at the Domain Name System (DNS) level. When a user tries to visit a website, DNS filtering checks the site’s address against a list of known threats and policy rules. If the site is unsafe or not allowed by your organization’s policy, access is denied—protecting your network from phishing attacks, malware, and data leaks.
For regulated businesses, DNS filtering adds a proactive layer of security, reduces the risk of compliance violations, and helps enforce acceptable use policies for staff working in-office or remotely. As part of Office Heroes’ managed security services, DNS filtering is integrated into our Guardian and Titan service tiers to ensure safe, compliant, and productive online activity across your organization.
Where do I log in to manage my company’s internet filtering?
Go to https://portal.office-heroes.com/app/usage/internet and log in with your Office Heroes credentials. If you have trouble, contact your company admin or clientcare@office-heroes.com.
Does DNS filtering block everything?
No, DNS filtering does not block everything. It’s a highly customizable solution that allows your organization to decide what is allowed or restricted. You can set policies based on website categories (such as social media, gambling, or adult content), specific domains, or even individual URLs. This means essential business resources and trusted websites remain accessible, while harmful or non-compliant sites are blocked.
With Office Heroes’ managed DNS filtering, our team helps you tailor these settings to fit your business needs—balancing strong protection with productivity and regulatory requirements.
How can I see which websites are being blocked or allowed?
After logging in, navigate to the Internet Usage dashboard. You’ll see real-time reports of sites accessed, including those blocked or allowed by your company’s DNS policy. You can filter by date, user, or device for detailed insights.
Who can make changes to our DNS filtering settings?
Typically, only company admins or designated Office Heroes portal users have permission to manage filtering settings. If you need access, contact your Office Heroes admin or support.
How quickly do changes to filtering rules take effect?
Changes are applied immediately after you save them in the portal. Users may need to refresh their browser or reconnect to the network to see updates.
How do I add a website to the Allow List or Block List?
In the portal, use the filtering management options to add any site to your Allow List (always allowed) or Block List (always blocked). Remember to click “Save” after making changes.
What should I do if I need help or something isn’t working?
Reach out to your company admin first. For technical support, email clientcare@office-heroes.com or use the support options in your Office Heroes portal.
Does DNS filtering slow down my internet?
No, DNS filtering does not noticeably slow down your internet. Modern DNS filtering solutions are designed to operate in real-time, adding only milliseconds to the process of loading websites—typically so quickly that users don’t notice any difference. In fact, by blocking access to malicious or high-risk sites, DNS filtering can actually improve your network’s performance and security by preventing unwanted downloads and reducing exposure to cyber threats.
At Office Heroes, we deploy DNS filtering tools that are optimized for speed and reliability, ensuring your business stays protected without sacrificing productivity.
Can I view filtering reports for specific users or devices?
Yes, the portal lets you filter activity logs by user, device, or date range for detailed monitoring.
What’s the difference between DNS filtering and content filtering?
DNS filtering and content filtering are both security tools, but they work at different layers and provide different levels of control:
- DNS Filtering controls which websites users can access by blocking or allowing connections based on the website’s domain name. When someone tries to visit a site, DNS filtering checks if the domain is safe and allowed—blocking access to dangerous or non-compliant sites before any data is loaded.
- Content Filtering goes deeper, inspecting the actual content on websites or within emails, applications, and files. It can block or restrict access to specific web pages, file types, keywords, or categories—even on sites that are otherwise allowed by DNS rules.
DNS filtering is fast and effective for blocking broad categories of risky sites at the network level, while content filtering provides more granular control over what users see or can do online. For regulated businesses, Office Heroes often recommends using both together for layered, comprehensive protection.
Is DNS filtering included in my Office Heroes service plan?
DNS filtering is a core part of the Guardian Computer Protection package and higher tiers. Contact your Office Heroes account manager for details about your specific plan.
