If a website you need is blocked, or a site appears to be allowed when it should not be, submit a support request so Office Heroes can review the filtering issue. The filtering service does not currently provide a client-facing dashboard for viewing activity or changing filtering rules.
How to Request a Review #
You can submit a request through the Office Heroes support portal. The portal URL is unchanged; sign in with your Microsoft 365 work account. You can also use the support-request form in the desktop system tray and attach a screenshot.
Include the website address, the affected device or user, what you were trying to do, and any relevant error message. A screenshot is optional. Do not include passwords or other sensitive information in a screenshot.
What Happens Next #
Office Heroes will review the request and determine whether a filtering change is appropriate for your organization’s policy. Submitting a request does not guarantee that a site will be allowed or blocked.
If you cannot access the support portal or desktop form, contact clientcare@office-heroes.com.
For an urgent security concern, use your organization’s established incident-reporting process.
