---
title: "User Security & Awareness Onboarding with Office Heroes"
description: "Welcome to Office Heroes User Security & Awareness. Empowering your team and protecting your business from phishing, account compromise, and online threats. ## What Happens Next - **Security Training & Simulations:** Your team will receive a welcome email with instructions…"
url: "https://office-heroes.com/guides/user-security/"
updated: "2026-09-28"
category: Onboarding
tags:
  - Guardian
---

# User Security & Awareness Onboarding with Office Heroes

Welcome to Office Heroes User Security & Awareness. Empowering your team and protecting your business from phishing, account compromise, and online threats.

## What Happens Next

- **Security Training & Simulations:** Your team will receive a welcome email with instructions for online security awareness training and regular phishing simulations.
- **Dark Web Monitoring:** We monitor your business email domains for leaked credentials on the dark web. If we find a risk, you get a confidential alert and clear advice.
- **Email Security:** All company email is protected by advanced filtering to block phishing attempts and suspicious messages before they reach your inbox.
- **Account Monitoring:** Monitoring availability depends on the cloud services configured and included in your agreement. We’ll confirm the covered services and alert process during onboarding.
- **Automatic Account Protection:** If a SaaS account is compromised, our system can lock the account to prevent unauthorized access.
- **Microsoft 365 Backup:** Available through x360Cloud only where deployed. Covered workloads and restore options depend on your configuration. Endpoint-device and Entra configuration backup are not included.
- **Process Automations:** Onboarding and offboarding are streamlined with automated workflows, making staff changes and security alerts seamless.

## What to Expect on Your First Day

- Users will receive an invite to complete their first security awareness course.
- Some team members may receive a simulated phishing email to practice safe behaviors.
- Your company email will start receiving protection from phishing and impersonation.
- If any company account is found on the dark web or at risk, you’ll get a confidential alert.
- SaaS backup and monitoring start in the background—no extra steps required for your team.
- No disruption to your daily work—training and alerts take just a few minutes.

## Frequently Asked Questions (FAQ)

**What does email security mean for my business?** We automatically filter out suspicious emails, phishing attempts, and impersonation threats before they reach your team, reducing the risk of a security breach.

**What is account monitoring?** Monitoring availability depends on the cloud services configured and included in your agreement. Ask Office Heroes to confirm which services and alert types apply to your organization.

**How does account locking work?** If a SaaS account shows signs of compromise, our system can automatically lock the account and notify you, limiting damage and protecting your data.

**Is my company data backed up?** Yes. All company email, files, and shared data are backed up automatically. If you ever need to recover anything, just contact us.

**What if I have questions or spot a suspicious email?** Forward suspicious messages to [clientcare@office-heroes.com](mailto:clientcare@office-heroes.com) or contact us through your [client portal](https://portal.office-heroes.com/). Our team will review and advise.

**What do I need to do?** Complete the security awareness training when invited, and keep an eye out for phishing simulation emails and security alerts. Everything else runs automatically.

## Why Choose Office Heroes User Security & Awareness?

- Reduce risk of phishing, fraud, and account compromise
- Meet compliance and security training requirements
- Ask whether Microsoft 365 backup is deployed for your organization and which data can be restored
- Get proactive alerts and help—fast

## Need Help?

Contact our security team at [clientcare@office-heroes.com](mailto:clientcare@office-heroes.com) or through your [Office Heroes client portal](https://portal.office-heroes.com/).

Thank you for partnering with Office Heroes to keep your business secure.