Welcome to Office Heroes Managed IT Services. You’re now covered by a complete, compliance-aware IT solution designed to secure your business, support your team, and keep you audit-ready—without the overhead.
What Happens Next #
- We will configure your company profile, users, and devices on our secure management platform.
- Your assigned plan (Guardian, Titan, or Overwatch) determines your features and reporting access—see below for full details.
- Automated protection begins immediately, covering your endpoints, cloud accounts, and business-critical data.
- The support portal URL is unchanged. Sign in with your Microsoft 365 work account. You can submit a request through the portal or desktop system-tray form and attach a screenshot. Available portal features depend on your account permissions.
What’s Included in Your Plan #
Guardian #
Foundational protection and automation for secure, compliant day-to-day operations.
- Device Protection: Antivirus, Endpoint Detection & Response (EDR), and patching for workstations and servers
- Automated Monitoring: Real-time alerts and proactive endpoint maintenance using RMM
- Microsoft 365 Backup: Available where included and deployed; covered workloads and restore terms depend on your organization’s configuration. This is not endpoint-device or Entra configuration backup.
- Dark Web Monitoring: Credential exposure alerts for your domains and users
- Security Awareness Training: Continuous phishing simulation and cybersecurity education
- Client Portal Access: Submit and track support tickets, access knowledge base and training
- Basic Compliance Support: Pre-built policy templates mapped to FTC Safeguards, HIPAA, and NIST 800-53
- Unlimited Remote Support: Available via email, portal, or phone with fast response SLAs
Titan #
Expanded security and compliance automation for growing businesses and regulated industries.
Includes everything in Guardian, plus:
- Security monitoring: Monitoring and response coverage depend on the services included in your agreement.
- Advanced Email Protection: Anti-phishing and impersonation filters for Microsoft 365
- Password management: Availability and supported functions depend on your service agreement.
- Cloud application monitoring: Availability and coverage depend on your service agreement.
- Zero Trust Architecture: VPN alternatives, conditional access policies, and segmented remote connectivity for hybrid environments
- Quarterly Compliance Reviews: Risk assessments, compliance mapping updates, and reporting aligned to GLBA, HIPAA, PCI DSS, and NIST frameworks
- Vulnerability assessments: Availability, scope and reporting are defined by your service agreement or assessment engagement.
- Network Infrastructure Management: Full firewall, VPN, remote access, and secure Wi-Fi monitoring
- Automated Remediation: Auto-resolved threats, patch failures, or security deviations when detected
Overwatch #
Comprehensive compliance oversight, audit readiness, and zero trust architecture for advanced needs.
Includes everything in Titan, plus:
- Compliance support: Available documentation and reporting depend on your service and engagement.
- On-Site & Priority Remote Support: Faster response SLAs and on-site support as needed
- Regulatory Alignment: Dedicated support for GLBA, HIPAA, FTC Safeguards, NIST 800-53/171, SOC 2, and CMMC 2.0
What to Expect on Your First Day #
- You’ll receive onboarding instructions and a checklist (users, devices, access credentials, etc.)
- Endpoint security services are configured for covered devices according to your service scope. Endpoint-device backup is not included.
- Users will receive invitations for security training and client portal access
- Microsoft 365 backup may be configured where included and deployed for your organization. Covered workloads and restore arrangements depend on your configuration.
- Most onboarding processes are automated. Any required user input or downtime will be communicated and scheduled
Frequently Asked Questions #
What’s included in my plan?
See the details above or check your welcome email. Your account manager can help if you’re unsure which plan you’re on.
How do I request support?
Log in to https://portal.office-heroes.com or email clientcare@office-heroes.com. Your tickets are tracked and routed via our helpdesk system with full technician visibility.
Will onboarding disrupt our work?
No. Software installs and agent setups run silently in the background. Any exceptions will be clearly coordinated in advance.
How is compliance handled?
Each plan includes compliance tools mapped to frameworks like FTC Safeguards, HIPAA, GLBA, and NIST:
- Guardian: Policy templates and audit checklists
- Titan: Quarterly compliance reviews and risk documentation
- Overwatch: Full GRC tracking, role-based reporting, and audit evidence exports
What happens when a threat is detected?
Our SOC or monitoring tools will alert our team instantly. Many issues are auto-resolved, but critical incidents are escalated with detailed remediation plans.
Can we upgrade or change services?
Yes. Contact your account manager or submit a request in the client portal. We offer flexible upgrades and à la carte add-ons.
How do I access reports or training?
Log in to your portal to view security reports, compliance dashboards, training logs, and documentation specific to your service tier.
Why Choose Office Heroes #
- Unified IT, security, and compliance with no vendor sprawl
- Guardian, Titan, and Overwatch tiers tailored to your business stage and regulatory needs
- SOC-backed threat response and automated patching
- Transparent onboarding and fast response remote support
- Continuous compliance oversight across key frameworks
- Access to tools, training, and tickets—24/7 via your secure portal
Need Help? #
We’re here to support you. Contact us at clientcare@office-heroes.com or submit a request at https://portal.office-heroes.com.
Thank you for choosing Office Heroes. We look forward to protecting and supporting your business every step of the way.
