Law Firm IT Headaches Solved
Office Heroes keeps your small law practice secure, productive, and free from IT distractions. You’ll get 24/7 support, work-from-anywhere access, and total peace of mind – fully managed, zero hassle.
Tech Troubles vs. Billable Hours
As a lawyer, you live by deadlines and client expectations. The last thing you need is your computer crashing right before an e-filing or losing access to a case file when you’re out of the office. Tech glitches not only cause headaches – they can lead to missed deadlines and anxious clients. And without an in-house IT team, those problems fall on you or your staff, eating up hours that should be billable.
It doesn’t have to be this way. Office Heroes is a managed IT service that works like your firm’s own IT department, handling everything behind the scenes to keep your practice running smoothly. We make sure your software, email, and case files are always accessible and secure, so you can get back to practicing law instead of troubleshooting tech issues.
How Office Heroes Supports Your Firm
Most IT providers just put out fires. Office Heroes prevents them in the first place, with an approach built for busy law offices. Here’s how we keep your firm running at its best:
-
24/7 Support: Friendly help desk assistance whenever you need it – day or night – with lightning-fast response times to keep your team moving
-
Work-from-Anywhere Access: Secure access to your case files and legal applications from any device or location – work from the office, courtroom, or home seamlessly
-
Compliance & Data Privacy: Bank-level safeguards (encryption, access controls, etc.) keep client information confidential and help you meet data privacy requirements with ease
-
All-In-One IT Management: We handle all the tech details – setting up new hardware, installing software, updates and security patches, and continuous monitoring – so everything stays up-to-date and trouble-free
-
Backup & Disaster Recovery: Automatic daily backups and a solid recovery plan ensure your case files stay safe – so even if a computer crashes or a cyberattack strikes, you’ll be back up and running fast
-
Legal Software Expertise: Support for the specialized tools your firm relies on – like shared calendars, court e-filing systems, and document management software – ensuring they all work together smoothly and nothing falls through the cracks
What’s Included in the Office Heroes Technology Stack
You don’t need to manage ten vendors or decipher IT jargon. With Office Heroes, you get a complete system built around how your firm operates, configured, and supported by experts who understand Law firms.
| Category | What’s Included |
|---|---|
| Endpoint Protection | Real-time threat detection, managed antivirus, and secure device configuration |
| Backup & Recovery | Daily backups for workstations, cloud apps, and full disaster recovery options |
| Access & Identity | Secure login policies, multi-factor authentication, and role-based access controls |
| Security Awareness | Phishing simulations, staff training, and compliance tracking for annual reviews |
| Email Threat Defense | Advanced spam filtering, spoofing protection, and malicious link detection |
| Monitoring & Alerts | Real-time alerts for suspicious activity, login anomalies, and system changes |
| Vulnerability Testing | External vulnerability scanning and annual penetration tests with remediation plans |
| Policy & Risk Management | Written information security plan (WISP), risk register, and incident response plan |
| Credential Monitoring | Ongoing dark web monitoring for leaked employee or client credentials |
| Executive Reporting | Dashboards, control checklists, and board-ready summaries for review |
Every item in this stack is mapped to real FTC controls — and backed by people who know how to configure, document, and support it.
Let’s Protect Your Practice Together
Schedule a Free IT Consultation.
Our experts will review your current setup, pinpoint any issues or risks, and show how the right IT support can make your team’s life easier. No pressure, no geek-speak – just friendly, helpful advice tailored to your firm.
FAQ's
Frequently Asked Questions
Have questions about how we safeguard your case files, keep your e-filing tools running, or make sure a live technician is always just a call away? You’re not alone. Below you’ll find answers to the top questions small law firms ask when choosing an MSP partner—from compliance and secure file access to backup, disaster recovery, and 24/7 support. If you still need clarity, our team is here to help.
Yes—we’ve worked with a wide range of matter-management, document-management, and e-filing platforms. From common tools like Clio and MyCase to niche court portals, our team ensures your critical apps stay updated, integrated, and running smoothly.
Absolutely. We implement role-based access controls and encryption so that only authorized users (your attorneys and staff) can see client files. You retain full ownership of your data—Office Heroes simply manages the systems that keep it safe and accessible.
Yes. Whether you add a new attorney, open a second office, or merge with another practice, we’ll seamlessly extend support, onboard new users, and provision network resources—no surprises, no hidden fees.
We offer straightforward, all-inclusive monthly plans based on the number of users or devices. There are no overage charges for support calls, remote sessions, or after-hours assistance—just predictable billing so you can budget with confidence.
