--- title: Managed IT Service Onboarding description: "Welcome to Office Heroes Managed IT Services. You're now covered by a complete, compliance-aware IT solution designed to secure your business, support your team, and keep you audit-ready—without the overhead. ## What Happens Next - We will configure your company…" url: "https://office-heroes.com/guides/managed-it-service/" updated: "2026-09-28" category: Onboarding tags: - Guardian - Overwatch - Titan --- # Managed IT Service Onboarding Welcome to Office Heroes Managed IT Services. You're now covered by a complete, compliance-aware IT solution designed to secure your business, support your team, and keep you audit-ready—without the overhead. ## What Happens Next - We will configure your company profile, users, and devices on our secure management platform. - Your assigned plan (Guardian, Titan, or Overwatch) determines your features and reporting access—see below for full details. - Automated protection begins immediately, covering your endpoints, cloud accounts, and business-critical data. - The support portal URL is unchanged. Sign in with your Microsoft 365 work account. You can submit a request through the portal or desktop system-tray form and attach a screenshot. Available portal features depend on your account permissions. ## What's Included in Your Plan ### Guardian Foundational protection and automation for secure, compliant day-to-day operations. - **Device Protection:** Antivirus, Endpoint Detection & Response (EDR), and patching for workstations and servers - **Automated Monitoring:** Real-time alerts and proactive endpoint maintenance using RMM - **Microsoft 365 Backup:** Available where included and deployed; covered workloads and restore terms depend on your organization's configuration. This is not endpoint-device or Entra configuration backup. - **Dark Web Monitoring:** Credential exposure alerts for your domains and users - **Security Awareness Training:** Continuous phishing simulation and cybersecurity education - **Client Portal Access:** Submit and track support tickets, access knowledge base and training - **Basic Compliance Support:** Pre-built policy templates mapped to FTC Safeguards, HIPAA, and NIST 800-53 - **Unlimited Remote Support:** Available via email, portal, or phone with fast response SLAs ### Titan Expanded security and compliance automation for growing businesses and regulated industries. Includes everything in Guardian, plus: - **Security monitoring:** Monitoring and response coverage depend on the services included in your agreement. - **Advanced Email Protection:** Anti-phishing and impersonation filters for Microsoft 365 - **Password management:** Availability and supported functions depend on your service agreement. - **Cloud application monitoring:** Availability and coverage depend on your service agreement. - **Zero Trust Architecture:** VPN alternatives, conditional access policies, and segmented remote connectivity for hybrid environments - **Quarterly Compliance Reviews:** Risk assessments, compliance mapping updates, and reporting aligned to GLBA, HIPAA, PCI DSS, and NIST frameworks - **Vulnerability assessments:** Availability, scope and reporting are defined by your service agreement or assessment engagement. - **Network Infrastructure Management:** Full firewall, VPN, remote access, and secure Wi-Fi monitoring - **Automated Remediation:** Auto-resolved threats, patch failures, or security deviations when detected ### Overwatch Comprehensive compliance oversight, audit readiness, and zero trust architecture for advanced needs. Includes everything in Titan, plus: - **Compliance support:** Available documentation and reporting depend on your service and engagement. - **On-Site & Priority Remote Support:** Faster response SLAs and on-site support as needed - **Regulatory Alignment:** Dedicated support for GLBA, HIPAA, FTC Safeguards, NIST 800-53/171, SOC 2, and CMMC 2.0 ## What to Expect on Your First Day - You’ll receive onboarding instructions and a checklist (users, devices, access credentials, etc.) - Endpoint security services are configured for covered devices according to your service scope. Endpoint-device backup is not included. - Users will receive invitations for security training and client portal access - Microsoft 365 backup may be configured where included and deployed for your organization. Covered workloads and restore arrangements depend on your configuration. - Most onboarding processes are automated. Any required user input or downtime will be communicated and scheduled ## Frequently Asked Questions **What’s included in my plan?** See the details above or check your welcome email. Your account manager can help if you're unsure which plan you're on. **How do I request support?** Log in to [https://portal.office-heroes.com](https://portal.office-heroes.com) or email [clientcare@office-heroes.com](mailto:clientcare@office-heroes.com). Your tickets are tracked and routed via our helpdesk system with full technician visibility. **Will onboarding disrupt our work?** No. Software installs and agent setups run silently in the background. Any exceptions will be clearly coordinated in advance. **How is compliance handled?** Each plan includes compliance tools mapped to frameworks like FTC Safeguards, HIPAA, GLBA, and NIST: - Guardian: Policy templates and audit checklists - Titan: Quarterly compliance reviews and risk documentation - Overwatch: Full GRC tracking, role-based reporting, and audit evidence exports **What happens when a threat is detected?** Our SOC or monitoring tools will alert our team instantly. Many issues are auto-resolved, but critical incidents are escalated with detailed remediation plans. **Can we upgrade or change services?** Yes. Contact your account manager or submit a request in the client portal. We offer flexible upgrades and à la carte add-ons. **How do I access reports or training?** Log in to your portal to view security reports, compliance dashboards, training logs, and documentation specific to your service tier. ## Why Choose Office Heroes - Unified IT, security, and compliance with no vendor sprawl - Guardian, Titan, and Overwatch tiers tailored to your business stage and regulatory needs - SOC-backed threat response and automated patching - Transparent onboarding and fast response remote support - Continuous compliance oversight across key frameworks - Access to tools, training, and tickets—24/7 via your secure portal ## Need Help? We’re here to support you. Contact us at [clientcare@office-heroes.com](mailto:clientcare@office-heroes.com) or submit a request at [https://portal.office-heroes.com](https://portal.office-heroes.com). Thank you for choosing Office Heroes. We look forward to protecting and supporting your business every step of the way.