Welcome to Office Heroes Cloud & SaaS Backup. We provide secure, compliant, and fully automated backup for your Microsoft 365, Google Workspace, and other cloud applications. Our goal is simple: ensure your business data is always protected and easily recoverable.
What Happens Next #
1. Automated Setup #
We will connect your cloud accounts to our enterprise-grade backup system, powered by Kaseya 365 SaaS Protection. This process requires no software installation and will begin running in the background immediately after configuration.
2. Full Data Coverage #
Our solution includes daily automated backup of:
- Microsoft 365: Exchange, OneDrive, SharePoint, Teams
- Google Workspace: Gmail, Google Drive, Shared Drives
- Additional SaaS platforms, as supported
Backups are performed cloud-to-cloud, without affecting performance or requiring any user intervention.
3. Monitoring and Alerts #
We continuously monitor backup health through our integrated RMM and SOC systems. Alerts are escalated automatically, and our support team resolves issues before they become risks. All activity is logged and auditable for compliance purposes.
What to Expect on Your First Day #
- You will receive a confirmation email when the initial setup is complete.
- Your first full backup will begin immediately with no disruption to your workflow.
- If additional permissions or administrator access is needed, we will contact your designated IT or compliance contact.
- Backups will run automatically and silently in the background moving forward.
Frequently Asked Questions #
What is backed up?
All supported email, files, OneDrive/Google Drive folders, SharePoint, Teams, and shared data across your cloud environments.
How often are backups run?
Backups run automatically each day. Any changes are captured in the next cycle. Additional snapshots may occur throughout the day based on platform capabilities.
How long is data retained?
Data is retained based on your policy settings. The standard retention period is one year, but we offer extended or custom durations based on your compliance needs (e.g., FTC Safeguards, GLBA, HIPAA).
How do I request a restore?
Submit a request through your Office Heroes Client Portal or email us with the file, folder, mailbox, or message you’d like restored. We typically recover items within four business hours.
Is any software required?
No. Our backups are fully cloud-native and require no local software installation.
Is my data secure?
Yes. All backups are encrypted (AES-256) at rest and in transit, and stored in secure, ISO 27001-compliant data centers. Only authorized Office Heroes personnel and designated client contacts can request or access backup data.
Will this affect Microsoft 365 or Google Workspace performance?
No. All backup operations are API-based and run externally from your production environment.
How do I get help?
Email us at clientcare@office-heroes.com or submit a ticket through your Client Portal. Our support team is available to assist with restores, retention policy changes, or compliance reporting.
Compliance and Framework Alignment #
Office Heroes Cloud & SaaS Backup supports compliance requirements for the following frameworks:
- FTC Safeguards Rule §314.4(c)(6): Secure data retention and disposal
- HIPAA Security Rule 164.308(a)(7): Data backup and contingency planning
- NIST SP 800-171 3.6.1: Incident response and backup assurance
- GLBA / FFIEC: Continuity planning and audit preparedness
Our service is part of the Guardian Tier, ideal for businesses needing foundational data protection with compliance alignment.
Why Choose Office Heroes #
- Built on Kaseya 365 SaaS Protection with fully automated backups
- Zero impact on user performance or productivity
- Audit-ready reporting and backup logs available on request
- Fast, secure restore process with same-day recovery for most incidents
- Integrated into your broader compliance and cybersecurity framework
Need Help? #
For support, contact us at clientcare@office-heroes.com or submit a request through your Office Heroes Client Portal.
Thank you for trusting Office Heroes to protect your cloud data.
