Used technology is booming. In fact, over 70% of consumers bought or sold used electronics last year, and the market is projected to reach $2.7 trillion by 2025. Whether you’re eyeing a pre-owned laptop, tablet, or smartphone, secondhand tech can offer serious savings—but only if you know how to evaluate it.
Here at Office Heroes, we help clients make smarter, safer decisions about their tech—new or used. If you’re considering secondhand gear, run through these eight critical checkpoints first.
1. Is the Device Still Supported?
A device that’s no longer getting updates isn’t just outdated—it’s a security risk. Unsupported devices lack the software patches that fix vulnerabilities. Hackers often target these models for that very reason.
How to check:
Look up the device on the manufacturer’s website and verify its last supported OS update. Avoid devices no longer receiving security patches or app compatibility updates.
📌 Office Heroes Tip: Devices running Windows 10, for example, will reach end-of-life in October 2025. Plan accordingly.
2. How Old Is the Device?
While many laptops and phones can last 3–5 years, older models may struggle with performance, speed, or app compatibility.
Do the math:
If a laptop was released in 2016, even if it was well cared for, its hardware is likely obsolete. You may not be able to upgrade the OS or even replace failing parts.
Pro Tip: Research the original release date—not just the purchase date—using the model number.
3. What’s the Battery Health?
Battery wear is a silent killer for used tech. A device might turn on and function fine—until the battery dies in 30 minutes.
Check the battery cycle count or health score if available. MacBooks, for example, show this under “System Report.” Phones can often display this via settings or diagnostics apps.
⚠️ If the battery needs replacing, factor the cost of a new one into your budget.
4. Are There Any Signs of Damage?
A few scuffs may be harmless—but dents, cracks, water damage, or screen issues are red flags. Internal components may be affected, even if the device powers on.
Look for:
- Warped casing or screen lifting
- Discoloration (possible water exposure)
- Rust near ports or buttons
💡 Office Heroes Pro Tip: If buying in person, bring a flashlight and test all ports, speakers, camera, and buttons.
5. Are All Accessories Included?
A “great deal” can quickly sour when you realize the charger, stylus, or dongles are missing—and replacements aren’t cheap.
Make sure you’re getting the essentials:
- Charger and cable (preferably OEM)
- Detachable keyboard (for tablets)
- Dongles or adapters
- Original packaging (nice bonus!)
👉 Missing accessories = added cost and potential compatibility issues.
6. Is There a Return Policy or Warranty?
No return? No go.
Even from a reputable seller, you should be protected in case of DOA (dead on arrival) or defects. Always ask:
- Is there a return window?
- Any store or third-party warranty?
- What’s the process if it breaks next week?
⚠️ Platforms like eBay or Back Market often offer limited buyer protection—read the fine print.
7. How Does the Price Compare?
If the used device is only 10–15% cheaper than new, think twice. The cost savings may not justify the reduced life expectancy, risk, and lack of warranty.
Use tools like:
- Price comparison engines (Google Shopping, Amazon, etc.)
- Refurbished programs (Apple, Dell, Lenovo)
- Refurb vs. used vs. new analysis
📊 Did You Know? Certified refurbished devices often come with a 1-year warranty—making them safer than random used listings.
8. Can You Test It Before Buying
Always try to see the device in action:
- Boot it up
- Connect to Wi-Fi
- Open multiple tabs or apps
- Check the webcam, mic, and keyboard
If buying remotely, ask the seller for a video demo showing startup, usage, and physical condition. And when possible, buy from reputable stores that allow in-store testing or offer return options.
Final Thoughts: Should You Buy Used Tech?
Used tech can be a smart buy—but only with proper vetting. For many businesses, the risk of downtime or security vulnerabilities outweighs the short-term savings.
🎯 At Office Heroes, we help our clients find reliable, secure tech—new or certified refurbished—with business-grade protection and full compliance support.
📞 Need Help Choosing the Right Device?
We offer procurement consulting and secure device setup as part of our managed IT services. Whether you’re replacing staff laptops or just want to avoid buying a lemon, contact us for expert help.
